Service Level Statement

Last updated Mon Nov 09 2026 00:00:00 GMT+0000 (Coordinated Universal Time)

There is no contractual service level agreement in the standard terms. This page describes what we aim for and how we communicate.

Target. 99.9 percent monthly availability of POST /v1/analyze, measured by external checks from three regions every minute. Planned maintenance, attacks mitigated at the edge and failures of a customer's own network are excluded from the measurement.

Status. Live status and incident history are published at status.sfwapi.dev. Subscribe there for email notifications.

Maintenance. Planned maintenance is announced on the status page at least 24 hours ahead and scheduled between 02:00 and 05:00 Central European Time. Model updates do not cause downtime: the previous model keeps serving until the new one is loaded.

Incidents. We post a first update within 30 minutes of detecting an incident, further updates at least hourly while it lasts, and a written post-mortem within five business days for incidents longer than one hour.

Support. support@sfwapi.dev is answered within one business day. There is no phone support.

Enterprise. Customers needing a contractual SLA with service credits, dedicated capacity or named contacts can ask at support@sfwapi.dev.