Refund Policy

Last updated Mon Nov 09 2026 00:00:00 GMT+0000 (Coordinated Universal Time)

• Unused packs. A pack bought in the last 14 days is refunded in full on request if less than 10 percent of its credits have been used.
• Partly used packs. After 14 days, or above 10 percent use, we refund the unused part only when we end the contract without you being at fault, or when you object to a new sub-processor under the Data Processing Agreement.
• Duplicate or erroneous charges and charges after a confirmed outage on our side are refunded in full.
• Auto-recharge purchases follow the same rules; turn auto-recharge off in the console if you no longer want it.
• Consumers. If you bought as a consumer in the EU or the UK you have a 14-day right of withdrawal. By starting to use the credits you ask us to begin performance immediately and accept that the right of withdrawal lapses for the credits already used; the unused part is refunded under the first rule above.

Refunds go back to the original payment method; banks need 5 to 10 business days. To ask for a refund, email support@sfwapi.dev from your account's email address with the invoice number. We confirm within two business days.